On September 12^th, 2017, we launched several highly anticipated updates to our Kevo App for Android. These updates improve lock response time, both when using Kevo Touch-to-Open™ technology and when locking and unlocking in app. These updates also provide more troubleshooting resources. Download the latest app from the Google Play Store to experience the best that Kevo has to offer.

Common User Feedback – Inconsistent Touch-to-Open™

In app version 2.0.33p, we have updated the lock calibration experience when installing a new Kevo smart lock or resetting calibration on an existing deadbolt. Following the app’s step-by-step guide will deliver faster response times when operating Kevo via touch.

Resetting calibration will also help Kevo to re-learn where to “look” for your smartphone and/or FOB when near your door. This will ensure that your lock understands if your smartphone or FOB is inside or outside your door. We recommend that all users experiencing inconsistent Touch-to-Open™ reset their lock calibration on all devices to have the best experience possible.

Want to further improve Kevo Touch-to-Open™ accuracy and response? Enable location services in the Kevo app. Location services allow the Kevo app to identify if you are in movement; this ensures the best possible touch-to-open experience. If location services are disabled, the touch-to-open experience will be negatively impacted.

Common User Feedback – Battery Drain

Our new Latch Calibration troubleshooting steps will help our users who are experiencing short battery life or difficulty in rotating the turn piece. Latch calibration is a crucial but often overlooked step in the installation process. This step “teaches” Kevo which direction to turn your deadbolt.

Common User Feedback – Difficulty Pairing Smartphone or FOB

We’ve added a new interactive guide for system resets to “start over” with your Kevo installation. System resets should be a troubleshooting last resort, but we’ve included new information for users who need to fully reset their smart lock. If you change your phone, install a used Kevo, or just want to start fresh, this is the process for you.

During the system reset, Kevo forgets any enrolled smartphones or FOBs as well as any previously stored calibration settings. Those devices will need to be re-enrolled and recalibrated after completing the reset. Users will also need to issue new eKeys to any users who have been issued keys in the past.

Support Center

We’ve also added a more robust support center to the Kevo app. Under the (+) symbol on the top right of the app, you’ll find the new support center. Inside are instructions and FAQs for setting up new devices like FOBs or phones. Installation instructions for Kevo, Kevo 2nd Gen, and Kevo Convert are also included. We hope the support center helps answer any questions that our users may have about their Kevo smart lock. For additional support, please call our team at 1-800-327-5625. We’re here to help!

We look forward to hearing your thoughts on our new app updates in the comments below! For more information about Kevo and everything available in the newest app, please visit: Kevo Smart Lock 2nd Gen Android App.